I bought some ankle wellies in May. By October they had split at the seam. But Fitflop won't refund me as it's more than 28 days since I bought them!!!!!!! They gave me a voucher to the same value instead, but I don't want another pair of wellies that's going to fall apart in a few months - I care for our planet. I think this no-refund policy is dreadful and I will not buy from them again.
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