I would like to say that it is deeply disappointing to discover that not only do I have to pay for the returns (Yes, I was aware and agreed to that as my sizing is as expected with Fitflop so it’s usually worth the risk) but then to also find that even though I went through every step as asked, sent two separate parcels, as asked, included all the paperwork and filled out, as asked….and still have to wait for a refund well past the date it was received, and even past the date I was told it would be promised (14 business days past the time it was received…good grief why the delay?) and even at that, it’s still several days past that to get a refund, and only on my prompting….and then only partially refunded so I have to chase around, find the tracking numbers, prove that it’s been sent and received, submit it for your approval, and THEN I get a refund. I don’t know if Fitflop as a company can justify any of that, and to think that I have spent hundreds, and even more than that, and to get treated this way, is reprehensible honestly. Just my feedback, not that Fitflop cares. There seems to be no customer ’service’ at all.