I love Fitflops and have bought many pairs over the past few years BUT the customer service is absolutely appalling .. bored, unhelpful, arrogant staff .. pretty well every time I have ever contacted them. Have just ordered two pairs and wanted to exchange one pair for larger size, gave my order no and said i would be happy to pay for larger size as a separate order as they don’t do a straight exchange .. asked for postage not to be charged as essentially they were an exchange but was told this mot possible and I’d have to pay postage which would only be refunded if I kept the shoes. I told the bored, unhelpful young women that I would not bother and will buy elsewhere which I have now done successfully. I notice other customers have left bad customer service reviews so Fitflop i suggest you listen to your customers unless you want to lose them.