I wouldnt even give them 1star !!!!! I would like to tell you how sad they made me ... I don’t think they have any customer service at all I bought a gtec air ram k9 especially for pets ...it doesnt work on rugs oh sorry u have to remove the brush !!!! And guess what it doesn’t pick up the dust or dirt the rug doesn’t even look as the hoover has been over it , it doesn’t get in the corners or edges of the room , and the hand held unit is even more useless if that’s possible their customer service is non existent every time you contact them u get a different advisor and no one helps you ... so I decided to return it gtec arranged collection from my work address by dpd w weeks later ide not received a refund supposedly they hadn’t received the returned hoover so contacted dpd as it was collected on the day and time specified as I hadn’t arranged the collection dpd said they couldn’t really help me after a week of sheer hell which made me very ill I had to obtain cctv footage of the dpd driver actually carrying my hoover from my work to his van I eventually got a refund but no apology from the company ..... please don’t give them ur money