I bought the hedge trimmer bundle the HT20 trimmer the ST20 spare battery plus the branch cutter on 28th of April 2017 for £188
I’ve had it 2years and 26 days and it’s only had lite use over two seasons.
I tried to use it and it wouldn’t cut, it had lost its torque.
I contacted gtech customer services and spoke to a lovely person called Lucy who explained that I’d needed a complete new blade replacement but the 2 year warranty is out of date by 26 days so it’ll cost £39.99.
Surely their goods should last longer than 2 seasons of lite work!
Very poor
I’ve now contacted the citizens advice consumer helpline who are now looking into my problem.
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