If you contact them about their returns policy for their "12 Month Premium Warranty". After 30 days you must pay the postage, even if the product is faulty.
If you contact them, they are clearly aware this is in breach of Consumer Rights Act 2015 - but they respond with "this is our own policy and this is how it is sorry".
Pay by credit card or Paypal so you can get charge back if/when you have issues.
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Alice, Customer Support
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