AVIOD AT ALL COSTS... Sent my brand new Samsung Watch 3..bought in February 2021..sent to them April 2021..Same as the other reviews..sent my watch on a Tuesday took them 10 days to even book it into their 'warehouse' then a further 7 days for the engineer report to say the battery was faulty that the watch charges but the screen is blank..sent the Watch back minus box and charger..soon as I opened the returned watch I knew straight away it wasn't mine..the wrist strap was a different colour/size and had been clearly worn as it was dirty when I had cleaned mine and took pictures before sending as the website states..the company denied all this of course but little did they know I have ADHD and highly autistic and document absolutely everything and by the pictures you can see the serial numbers on my original watch don't match the one sent back to me..had to pay £30 twice..once for the watch to be returned and another £30 for my box and charger which they took upon themselves to not send back in the first place..I also will taking legal action on this matter..AVOID AVIOD AVIOD AVIOD