Was quoted £132 for a Samsung galaxy S21 FE, had no scratches on the front screen, which I had cleaned and double checked before sending, sent in the box provided. And received an email to state they would offer be £79, I was confused as I knew the screen had no scratches, I sent a reply asking for proof and they sent a picture back with a scratch that was not there before, evidently upon reading the reviews on here, this is a common occurrence for them, I’m still in the midst of this so don’t have an outcome. Please don’t use this company, I used money supermarket to find them, and trusted they’d only use legitimate businesses and when I searched the company the fake trust pilot reviews appeared, I will be notifying trading standards and also money supermarket.