Still no improvement on Handtec ability to deal fairly with trade ins. We sent 2 phones in, both Samsungs. Wished we had read the reviews earlier and not fallen for Trustpilot which had a combined sale and purchase 4*. The first phone was marked down from £140 to £110, which we decided was a lucky escape. We were told it had marks on the frame and lense and light burn (seems to be a pattern in their markdown reasons). The second phone we think they have lost. Despite chasing up we’ve been told so far it has a pattern lock, never has had. A pin lock, nope I checked that was removed. And it’s locked to a google account, no because it was reset exactly the same as the first phone and I’ve checked it’s not showing in my Google security!