Please read other handtec reviews on here, my experience was similarly poor. I sent in a pristine iPhone that I had taken photos and videos of, it was immaculate. They emailed back that the engineer had found light scratches and marks on the back glass, the housing and the top of the screen. Complete lies, there were no marks visible to the human eye. As has been said before they offer slightly more than other sellers and have good reviews on trust pilot (fake?) They rely on people not having the time or persistence to get it sent back and so you are forced into accepting a massively reduced offer. I let them know by email how displeased I was by their lack of integrity. Unsurprisingly I was never sent a link to write a review on trust pilot!