Very poor experience no communication with customer when we're told there would be . Accusing me of severely dropping my phone when doing no marks on my phone accusing me of putting my phone out shape when my phone is still it's shape not dealing with original fault about the keyboard just passing on liability to me and accusing me of breaking it when there have been a fault with the phone from two weeks having it but then taking no responsible for it. I ask management to contact me back but they refusing to I've been accused by customer service for chucking mobile phone which led to the damage which I found amusing like I could not believe what I was hearing from customer service