Sold an iPad to them. Received an email confirming condition and quote...same as original offer. Received an email at 18.09 on Friday confirming payment would be made into my bank account within 24 hours. More than that later still no credit to my account, and after checking with my bank they confirmed no pending credit either. Attempted to discuss this with their online chat - Kirsten. Who advised she could not help as she did not have access to the sales accounts. The only way this could be dealt with is by sending an email which wouldn’t be read until Monday. She informed me not to worry about the nearly £300 owed as the company “was 100% legit and really good”! That answer says it all really. Wish I’d read these reviews before sending my device to them.