I sent a phone which was in immaculate condition (had glass screen protector and case for duration of use). I sent it to these guys and they first said that they would off £72 (down from the £176 quoted on the original order) claiming it was scratched and the screen had "excessive burnin" (the screen was perfectly fine and wasnt the I checked the serial number and this phone never had any burn in issues . i then requested it to be sent back, but then after reading the reviews on this site i realised i realised that they will probably throw the phone about in a desparate attempt to show that the phone was damaged. I ended up negotiating to a price of £150 and left it at that. Thes guys are SCAMMERS. DO NO TRUST!