SCAM and DISGRACEFUL company!!! They did the exact same thing to me. My Samsung S8+ was in perfect condition, I had a screen protector and leather wallet case (wraps the phone) whilst i had the phone, it was in perfect condition and EE (in store) offered me £130, and Handtec quoted £193.20 for the phone and after seeing the reviews on here, I was like result! I didn't even bother checking any other review sites because this is normally the place to go. Then i get an email quoting the following problems when they reviewed my phone: Engineer Report Notes: Other: cracked screen chips marks around the housing scratches on the back bleeding screen Glitching screen And they quoted me £25!!!! I was fuming and told them to send my phone back asap as I know what condition it was in when i sent it to them, then i get a reply, they now DOUBLED their offer to £50?!?! How the hell does that work that you double you offer within a few hours? so that set off another alarm bell and I demanded they return my phone. When i got it, it had everything they mentioned above, like it was deliberately done! I had sent it off via special delivery in the packaging provided by Handtec so no way it could have got damaged in the post. DO NOT EVER use this company! You might get the odd few good reviews but to have this many is a joke and something fishy! If you don't believe me, look into Handtec and complaints and you will see how many other people have had the same issues. The most annoying thing is we can't do anything about it! How can you prove they didn't damage the phone?! Absolute DISGRACE of a company and for the sake of an extra £10-£30, just trade it in or sell it in store, at least that way you won't get conned. I got royally CONNED so I am hoping a few others read this and it saves you guys the headache and also money which is why we went with Handtec in the first place as they offered the most.