Handtec is Scammer company when it comes to selling you phone. It would initially lure you in with a decent trade-in quote, and then once your phone is with them, they will find something or many things that is wrong with your phone, even if the phone is in mint condition. The typical excuse they use is 'your battery is heavily used' or 'xxxx part needs to be replaced'. and following all these ludicrous/made-up issue, they will typically offer you a 30% - 70% reduction to your original quote. In my case, I was quoted 100 pounds for my old iphone, and then they said, 'we have revised your quote to 30 pounds'. I know I have looked after my phone, and there was literally nothing wrong with it apart from some minor cosmetic scratches at the back. The company is run by crooks, the person who owns it is called Azer Mahmood based in Peterborough and I have reported him and the company to the UK Trading Standards, and I would encourage you to do the same if you also have been scammed, as when enough complaints are received by the UK Trading Standards, they will investigate and eventually stop this scammer company from trading and defrauding others.