Send my Huawei P20 Pro off 2 weeks ago, they confirmed they received the phone. After a week no communication so I called them. Offered £40 less 'due to scratches on screen' this is a lie and I have taken photos of my phone to prove this. I have always had a cased and screen protector on. After declining managed to get the offer up. They will say something is wrong with the phone or damage to get the price cheaper. Beware this is the second phone recycling company to do this to me.
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