They actually don't even deserve a star. It is an absolute scam. I've sent my device to them including the case for protection during transport. They've evaluated my device initially for £120 amount which is why I chose to send it to them. However when the device arrived the so called 'support team' or whatever their names are, evaluated at half the price they initially quoted because of 'bent housing'. I am still laughing about it as the device is in perfectly good condition, had not a scratch on it and there was definitely nothing 'bent'. So I've asked them to return the device, and of course when it was returned the screen had a couple of chips on the screen (must've annoyed them really badly) and the case in which it was originally sent did not come with it. Furthermore they cannot return the case because (this is a proper ripoff) in their terms and conditions they state that if the accessories have not been requested they will not send them back. So technically they can make a couple of £ by reselling them. There is no way in getting in touch with upper management, and by that I mean the director of the company listed on UK companies house - as there is no email provided except the one for the 'support team'. I am never ever using this company and I will be reporting them further. I am surprised no action has taken about this before as it seems that many others have gone through the same scam process