Got a quote from handtec slightly higher than other companies. Wish I had read these reviews as the same happened to me. I was quoted nearly £90 for a iPhone 7. My phone had been in a case the whole time I had it no damage and worked perfectly fine. I was simply upgrading and wanted the best price for my old phone. When I sent it off I was told it had scratches on the screen and the battery needed replacing ??? I was offered half the money £45 and told if I wasn’t happy with the price I could pay £30 to get it back. Scammers as there know it would not be worth paying the money to get sent back. Do not use this company.