Sent off a perfectly working iPhone XR and told the value was £300. After chasing them for payout I was told there was a battery issue and now only worth £70. I asked for it to be returned and somehow the phone had developed a circuit board fault which cost over £100 to fix but this fault was not there when it was sent to them as I had been using it. Tried to make a Royal Mail claim for damages but was told they had rejected it and nothing they could do. so ended up losing money for repairs and selling elsewhere. Awful company
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