I have been a loyal customer - coming back to buy things for at least the past 7-8 years. Despite feeling like most things are overpriced, I just love the variety, and most of all, in-store customer service. However we moved to a different town (postcode TN, and somewhat grateful to have H&B on the high street), however the dude behind the counter has always made me feel unwelcome. Sure I have two kids with me but they are both young and hardly a nuisance as I wear one and push the other in the pram, or just come with the former. I'm put off going in now, it's so awkward and hostile as he is even clearly reluctant to greet or even help me locate and understand items. Worst feeling ever when he appears nicer to other customers but not me even though I am just looking for one or two small things and hardly had the opportunity to say or do anything to offend anyone. Little does he know I also buy online but every now and again I just need a small top up or two of things which does not warrant an online order. I miss the guys and gals at the TW, EC, WC and SE stores!