Placed order on the Wednesday, which should have been delivered within 3-5 working days. Finally on Saturday the parcel arrived with Hermes, but then no update on Hermes website since 7:04 on Sunday morning. Emailed Holland and Barrett on Monday as I suspected the parcel had been trashed or lost by Hermes, but three days later no reply to my email and the Hermes tracking is still stuck at 7:04 on Sunday morning. Rang Holland and Barrett today who said they would have to wait 48 hours for Hermes to get back to them to let them know what had happened to the parcel, despite the fact that they are the sender! I asked for a refund as the parcel had not arrived in time and most likely was never going to arrive, but was told that I had to wait until Holland and Barrett heard from Hermes before they could issue a refund! Absolutely appalling service from Holland and Barrett who waited three days before even despatching the order and then chose to use a courier known for its appalling record, rather than a decent one that would have actually DELIVERED the parcel to me. Never again will I order from Holland and Barrett or shop in one of your stores. I don't care what the special offer on your stock is, its not worth it if the items never actually turn up! In future I'll buy from a company that bothers to supply the goods.