Appalling customer service. I had a recent problem with delivery of an online order. I was promised a call back which didn't happen. They emailed instead. I was fobbed off with lies. I wrote to the customer service manager to complain about their service and received an email back apologising and giving me the grand total of 500 points in the interest of good customer relations. I informed them when the goods eventually arrived some of the items had no outer packaging and a seal was broken on a bottle. They choose to ignore this. The "manager" signed the email with no surname or title. I doubt if my complaint ever made it to a manager. Very disappointed 😞 Edit