Pathetic service from the customer service team as well as the delivery courier. Takes the customer service team forever to responded to people and they don't even solve your problem!! Absolutely useless! My parcel didn't even arrive at my door, once I told the customer service team they told me that it would be re-delivered to me. NO ONE re-delivered. I emailed for a refund because I was fed up of waiting (waited an extra WEEK for my parcel) and no one responded to me for 4 days after sending the email. I am totally finished with Holland and Barret and I would not advise any one to buy form them. The delivery team Hermes are liars, they sent me an email saying they delivered the parcel through my letter box, that is literally impossible because I had a big parcel. So i'll be off to Hermes webpage giving them a far worse review!