I have been using Holland and Barrett for many years. My last purchase was two tubs of amino acids, when I got home I realised one was creatine. Because of work and training I didn’t have a chance to take it back straight away so I went today after 2 weeks. I walked in to the Cribbs store bristol and was confronted by two polite young girls who asked me if I had my receipt. I replied no then the manager Sue ploughed in saying they can’t do anything! I said excuse me it sealed and all I need to do is swap with aminos please. She said to me in a horrid and humiliating way... company policy’s have changed this week read the back of the receipt. She handed it to me and said ‘read sir’ I did and read it out to her and it stayed goods can be exchanged with out a receipt as long as it’s not opened! She said read the bottom while I did and no where did it say other wise. She then said “it’s down to the managers discretion” omg! She then said there has been lots of scams 😳 put her hands up and said sorry that’s it not talking to you anymore! I am 50 years old running my own business and I don’t look poor or a scammer! I was in the shop with my wife doing Xmas shopping. I have never been so humiliated in a shop like this in my life! Livid wasn’t the word for it. Something needs to be done about this manager it’s awful. Luckily they took my postcode at the original time of receipt and found when I brought them... it was exchanged by the other polite girls and the manager walked off, no apology no nothing! Absulutly disgusting! Sue if you read this you should be ashamed of yourself and it’s a shame you represent and good company like Holland. I will never walk in that store again.