If I could give a ZERO and rate my experience as HORRIBLE, I would! I've never been treated so rudely by an associate in any store - ever! My son and I were in Hollister at Crossroads Center in St. Cloud, MN yesterday. We took our purchase (a winter coat) up to the counter. Our cashier rang up the purchase and I paid. Then she grabbed a small paper bag and started trying to jam the coat inside. She pushed and jammed and even asked another girl for help. I asked if they had a larger bag and she ripped the coat out of the small bag, shoved it into the bag that was more appropriate for the size, threw my receipt inside and said, "there you go". She was rude and perhaps a reason NOT to go to that store again. I give mixed reviews......the products and selection at Hollister have always been great, however, THIS experience of total rudeness from the associate was despicable. I looked for her nametag, but she did not have one. Totally unacceptable, Hollister, you can do better!