9/23/24: Columbus, Ohio Easton location. Made an in store return, the sales (female) told me I would get an email and credit to original payment. No email or refund received still 4 days later. I checked my acount online next day, sure enough acct reflected a return of the cheaper (incorrect) item I actually picked up from store that day, this return does not say where this "credit" went back to-- my thought was the salesperson possibly took the return credit herself to a gift card (hearing this is a common scam). 9/24/24: called to speak to Easton mgr "Paige" - who refused to give last name. explained wrong item was returned and no email for return proof received. Paige was zero assistance, referred me directly to Costumer service. The young mgr also referred to me as "honey" in childish sarcasm and was very rude. I Then called then customer service number explained errors - they told me I would hear back from customer service only via email. 9/26/25: No Email, no refund from anyone. not even a "pending email". Will continue to press for my refund, will reach out to higher ups as necessary. This company is too big not to handles issues like this more professionally/timely manner. Felt like I was talking to a wall the entire time.