Terrible online customer service Terrible online customer service. Terrible price match system. Terrible hidden charges. They promise escalation, follow ups, and price adjustments / waivers, and never do so. I purchased 2 items online 10/22/24. Around $35 for the dress, and around $26 for the pants. After free shipping, tax, and $10 off $40 purchase, my total was $65, which I was okay with, since I really liked these items. The next morning, there was a sale that dropped both items to $24.99. I contacted them for a price match, and they did so, but then charged me shipping and removed my $10 off $40 purchase coupon. My total charged became $56. It should be around $45 after tax, due to the $10 off $40 coupon and free shipping. I contacted support again, and they said there was no problem with my promotion being applied. It was applied to remove the shipping fee. Then they ended the chat. Next, I called support - and they said they waived it for me. I checked order details, it's still the same. I contacted support - they said they would send their "specialization team", and I never got a follow up. Today, I contacted them again, they promised a follow up with the price adjustment, it never came. I followed up in a new support chat, and they said that there is no problem with the amount, just ignore the shipping charge on my receipt, since it's already waived. Yet the amount still remains the same, $56. They ended the chat on me, not allowing me to rate them for their unprofessional complaints about me, asking about their cancelation and return policy. After these support staff, I'm never buying from Hollister, Abercrombie, ever again. I plan on returning this product because they don't deserve a single cent after putting me through loops and loops and loops.