Similar others I also experienced the same issues with customer service for price adjustments. I purchased hoodies and sweatpants at full price and the next day the price dropped. I contacted the customer service and they said a refund will be sent to me immediately. After waiting for a week or so I can called again and they said the first person did not do it right so they said they fixed the issue and now I will be getting the refund in 24 hrs. Two weeks passed nothing happened…I called customer service for the third time and same story…person says the first two times did not go through and he will fix the issue and said he did the refund I should see now. I waited on the ph for 20 min to see a notification on my bank transaction to reflect the refund. Nothing happened !!! I asked the customer representative to send me an email confirmation for refund and he said he can not do that cuz mine is a special case and a verbal confirmation is what I will get. In which world the company runs a refund policy with verbal confirmation? Hollister is loosing credibility with bad customer service.