Order £1000 worth of doors under a promotion, when delivery came in they told me I had to get them before close of play ( approx 2 hours notice) on a Friday or I would have to pay the pre promotion price As I was on a roof I was never going to be able to do that as a sole trader, Turned up Monday morning first thing to collect them and they refused to let me have them I told them they cannot call me and give me 2-3 hours notice as a sole trader I cannot leave a job open They said they had called me earlier in the week ( which is not the case as mobiles and emails record all contact even missed calls ) So cancelled the order and bought from Wickes instead, who are all together happier to deal with customers and value the business, I cancelled my Howdens account immediately Working for myself I don’t need to deal with companies like this Rugby Howdens