Absolutely disgraceful customer service from local branch- Thurso. Had 2 bad experiences previously in regard to 2 kitchens purchased- bits missing, delays etc etc. promised apology from head office by staff- never forth coming. Recently just ordered internal doors as due to location choice is limited. Received call to say doors where in - went to pay and collect and they’d been sold elsewhere . Now another 2 week delivery wait- no apologies nothing. Shambles of a branch - if you have the option to go elsewhere would strongly recommend you do - rude staff , need retraining in customer relations and basic order and supply . Absolutely awful company to deal with !