Appalling service, second time I have an issue. Originally had fitted bedroom furniture. Only to find you needed a carpenter to make parts of the units. Also design was incorrect leaving gaps / draws wouldn't open etc Second issue is gas hob under warranty, took 14 days for engineer who condemned the hob. Howdens Taunton then told me it could be fixed, then they said it this can only be done, if a gas isolating valve was fitted. I investigated this by removing my oven, to find a gas isolating valve. The engineer clearly didn't do his job properly. By now we are into 30 days of no gas hob. They finally agreed to supply a new gas hob and I would get it fitted. My engineer went to fit it, to find that it was warped and didn't sit flat on the worktop. So I called once again Taunton Howdens to explain its was damaged, their replay was "we will have to get our engineer out" . By this time I had run out of patients and put the phone down. They called me back and agreed to refund me once they had collected the damage hob. This was refunded. Then today I have gone into my howdens account, to find that they have invoiced me for gas hob!!! that I've never had. Unbelievable company. NEVER EVER will I use them.