Appauling service, ordered and designed our kitchen from Phil Carr at the Cramlington branch. All looked good but then the materials that were sent were such poor quality that the fitter had to take them back and get them replaced. We have had 3 fitters onsite while the build has taken place and what was designed and paid for was not possible to actually do so we are left with a lay out that we did not want and is totally impractical. Tried for 3 days to speak to the manager from the Cramlington branch but keep getting told he is in a meeting and will ring me back but never has. I finally got to speak to Phil today that did the design and he couldnt careless. Parents also have a large order in with a different branch of Howdens but after seeing what we have been through this will be getting cancelled on Monday, I would advise anyone looking for a kitchen to look elsewhere.