BUYER BEWARE Howdens claim to only have trade accounts so even if you pay for your kitchen directly to Howdens and they give you their after sales number, it is ordered through your fitters trade account and therefore you have NO consumer rights. Example, the Lamona fridge my elderly mum purchased directly through Howdens broke down two months after the 2 year warranty expired, it is beyond repair and she can not afford a new fridge. Howdens have treated her appallingly and say it is not their problem. You can not take them to court as you are not a customer of Howdens and the really great trades person that fitted the kitchen can not make Howdens replace or fix the fridge either. Independent company that we called out to fix the fridge initially said he is always being called out to repair Lamona fridges, Howdens now put a 3 year warranty on them but fail to put right the design faults. We can say that the cabinets and worktop are fine and happy with them which is lucky as you can forget your consumer rights if there is a problem.
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