My floor is lifting at edges of the strips. The staff member who came to look at it misquoted everything I said to him in his report and then issued me instructions on how to wash a floor. I took the complaint further and was told I should not be mopping the floor. I don’t!! I told them I use a well-wrung out VILEDA mop!!! I was never told that I needed to use a well wrung out cloth only (and nothing else) to clean the floor. I am 57 and know how to wash a floor!! There is only my 20 yr old son and I living in the house. We are also out most of the time so the floor sees very very light use. I stated that I clean the floor twice a week at the most. The employee reported that I said “I clean the floor at least twice a week” and then told me this was too often!! If I had young children or pets I would expect the floor to withstand daily cleaning and not to be lifting after less than two years use. Two of my kitchen cupboard doors are also “blown” in the corner - also showing signs of being poor quality. I’m being fobbed off and I’m disgusted and am taking this to both Trading Standards and small claims court action.