My Howdens oven stopped working after four years. A new element was needed. I phoned to arrange for an engineer to call and replace it. An appointment was made for the following Thursday and I was told to phone on the day for my allocated two hour slot, this I did. He didn’t arrive that day and I was not notified that he would not be coming. No reason or apology was given. Another appointment was made for the next day: same arrangement, phone for two hour slot. This time it was between 12 and 2. Didn’t arrive! I phoned at 3 o’clock to be told he had been delayed but would be with my by five. At four I got a call from Howdens to say that the part for my oven had only just arrived at the depot. I have no idea how the engineer was going to fix my oven without the part!!! Another appointment arrange for the following Tuesday between 8 and twelve. He turned up at 12:30. We made no mention of the precious missed appointments. However, he was the most unpleasant, belligerent, miserable repairman I have ever had the misfortune to meet. He spoke only when asked a direct question and then only in monosyllables - little more than a grunt to be honest. Clearly he hates his job and the people he has to deal with. This company is very user friendly when you are ordering your new kitchen, but I hope you never have to experience their after sales service which has to be the worst ever. NO STARS.