I did an online form on 02/09 making a complaint via your website informing you of the unprofessional security guard at your Holloway road branch. He would not let me exit the store holding me hostage, demanding to see what was in my bag which I refused as I hadn't purchased anything from the store. He was aggressive and would not move out of my way invading my personal space until I showed him! He then walked away without an apology once seeing I had a receipt from Morrisons in my bag for the three items I had. I asked him why he stopped me, he said store cameras picked me up even though I did not touch any items in the store! I was there to buy ice which a member of staff informed me was out of stock when I couldn't find it. I was in the store for a few minutes. I contacted customer services who informed me they didn’t receive my complaint which I forwarded to a team member from who I spoke to on the phone and emailed me back a reference number informing me that it would be sent to the store Manager. I heard nothing back and after a few more failed calls to customer services. I ended up phoning the store Manager explaining what happened and to read my complaint. I went into the store for the Manager to tell me that the guard had been working there for many years and he is not his boss and he will have a word with him and that he didn’t get my compliant saying a new camera system picks up people. What kind of camera system picks up on innocent people? I am disgusted that I was treated this way. As a young woman who shops at Iceland regularly I did not expect to be harassed with no proof! This has triggered my anxiety!