G........ from the Braintree store delivered my shopping and started by trying to hand me a really heavy bag of goods, when I declined stating a back injury would stop me doing so he waited until I turned with some of the articles to put them in my kitchen and threw the rest of the bag over the crates onto my floor at a 1 metre drop. This was quickly followed by the second bag smashing my shopping onto the floor. When I asked him to slow down he started shouting he had 4 mins to deliver, Tesco and Sainsburys drivers had 12 mins and generally was rude, confrontational and argumentative. When I said I would stop shopping at Iceland and go to Tesco he advised I could go there if a wanted he didn't care. When I stated if we all started shopping elsewhere he might be out of a job, his response was he was Icelands best driver and would always have a job. I phoned the store who replaced the smashed items and promised a call back (none came) I escalated the matter with Iceland who stated they'd come back in 24/48 hours (nothing happened). On the previous 2 orders items were missed and I had to call also. Mums gone to Tesco - I suggest if you live in the Braintree area you do too!