Iceland started proving deliveries in my area so I placed an order and ordered a pack of their premium bananas in my delivery. When the order arrived I threw away all the bags from the products as I always do with orders from other supermarkets. However it was a few hours later when I went to have a banana that I realised they were almost liquid inside and looked a funny colour. We think they had been accidently frozen during transit. I took photos of them next to some I bought the following day in Tesco as proof in case they needed to see them. I couldn't get through to Iceland by phone (constantly engaged) so I emailed them. Two days later and after the bin men had collected my rubbish Iceland replied saying they needed loads of codes from the packaging before they could refund me! As I didn't have those I didn't get a refund. I use all the major supermarkets for online deliveries and if I ever need a refund their processes are simple and never ask for packaging numbers. This item cost £1 so for the sake of such a small amount why quibble? I certainly won't shop with them again.