After many years of shopping with Iceland with no issues, had cause to complain about a Turkey Crown and asked for a refund / credit as per the Iceland promise. Did this online sending all relevent information and attaching images of packaging as requested numerous times, what a waste of time, email after email after email asking for same information, judging by some of the names on replies, assume customer service is abroad somewhere with folks who clearly have a remit not to issue a refund at any cost. Wrote to CEO at head office about issues with no reply, put a complaint in through Resolver with no response, impossible to get a refund, be warned what you can expect if you have an issue.