This supermarket is THE WORST! bonkers policies that are frustrating and hard to get refund but they waste food. I have been waiting for over 24hrs now for defrosted foods to be collected because they arrived thawed and at room temperature and Iceland can't refund me until they are picked up but can't tell me when they will be picked up, so I have the inconvenience of having to keep smelly defrosted foods in my kitchen in warm weather because of their bonkers policies...that's unacceptable! I shop at many of the major supermarkets and Iceland are the hardest to get a refund from and the ID questions they ask, you would think they think they are Waitrose or Ocado or something other than a ghetto supermarket. Thanks very much for all the convenience you have caused me in the last 24hrs and the late delivery, since you changed the store and got into bed with amazon, your standards have gone down hill, not that they were great before. I'm as mad as hell.