My online order was delivered with a leaking bleach bottle in with food stuffs. After emptying the bleach out of the bag, and throwing away the food it had ruined, I contacted Iceland. Because I didn't spend time taking pictures, they are unable to help. If I had known, I would have prepared beforehand and worn old clothes (as they were ruined by bleach) and put the frozen items in the freezer, complete with bleach on. I am not asking for a full refund, just the items that genuinely had to be thrown away, but, nope. Rules are rules. Will never be shopping in Iceland again online.