I have spent thousands of pounds with Iceland Foods. Over the last 6 months they have failed to turn up at least 10 times, sometimes an excuse given, but today for the last time they have not even given us a reason. I called customer services at head office, to be told they could not reach the store (I expect because it's closed) and they would call me in the morning to let me know what was going on. If you order from ASDA, Tesco or Sainsburys or the like, if they are to cancel for any reason ot if they intend to be late, they call you and let you know. So Iceland why can you not do the same? I love Iceland Foods for value and for the quality v the value. Problem is when they don't deliver, you may as well go elsewhere as anything is better than nothing, right? I don't understand how they can refund so many customers and not learn from their mistakes, surely there is a regional or area manager somewhere looking at all of the refunds, you could be making double what you make by just getting things sorted. I have no trust in Iceland. they also breach the Data Protection Act when they bring you a paper to sign for your food, it has the names and full address of a number of other customers.