Appuling service from Iceland online service and customer service on the phone! We ordered our shopping online and proceeded the the payment,we never got confirmation of the shop at all, I took the day off work and to my 'surprise' the shopping did not arrive, I then rang Iceland asking what has gone on! They said that the website must of had a problem and that they would return the money and it could take a few hours depending on our bank, 2 days later we still haven't got our money back, I rung them back today to find out that the woman on the phone LIED and the money had not even been sent back or arranged to be sent back, I'm still waiting now with a hungry family and hungry animals,with no money to go shopping because Iceland still have my money. I determine to take this further if the money isn't returned. No-one should have to wait over a week for a food or money back!! NEVER SHOP AT ICELAND THEY JUST ROB YOUR MONEY OF YOU WITH NO CARE IN THE WORLD!! THEIFS