Rudest delivery man ever. I’m disabled and he bellowed at me from the communal hall downstairs, told me I was lucky it was a small order or he wouldn’t be bringing it upstairs to my ACTUAL front door and then aggressively said he couldn’t deliver food into my bedroom?!?! As if I would ever ask or expect that!? Stupidest reply ever from Iceland to my complaint, telling me that drivers are not insured to enter premises - er, I’m fully aware of this -and ignoring the rudeness, shouting and appalling service that I experienced. How do other supermarkets manage to insure their drivers, train them not to be rude and to assist those who are disabled? Maybe Iceland should look into this. From their response to me, it’s clear that Iceland think that this delivery driver’s rudeness, arrogance and lack of helpfulness is acceptable behaviour. If you are disabled, elderly or expect decent service I suggest using a different supermarket. I think I’ll stick with Ocado; they bring bags into your kitchen and the delivery people are always charming and helpful. Strangely, they don’t have any issues with insurance...