I frequently shop in store at the Winchester Iceland but after a long week I decided to treat myself to an online shop. Honestly I wish I hadn’t. It was a horrible experience, I booked the earliest slot as I had other things to do on the particular day. I made sure my phone was on loud and received no calls. As the day went on and I still didn’t have my food shop I decided to call the store. Only for them to inform me that they called me multiple times, I then checked they had the correct number which they did, so they clearly didn’t call me. I will now have to wait for them to deliver in a later slot which is inconvenient but at the end of the day I need food. I will never do an Iceland online shop again and I will think twice before shopping in store. The only reason I can give them a single star because of the customer service lady who was extremely patient and lovely.