Hi Herb does not have a phone contact number. There is a chat robot which is useless. There is an email contact if you can find it. It apparently is not based in the United States, because the responses contain similar phrases used from overseas tech-support. I was horrified when I found out they were sending my order via Ontrac, which I have never been successful in receiving my packages from. And there is no way to contact iHerb to receive your money back. I have spent an entire day going back-and-forth from iHerb to Ontrac and still I am unable to get text messages for updates from where my package is at the moment. If I had known that there was no phone contact for iHerb, I never would have ordered from them. And Ontrac does not give Direct answers or responses to your inquiries. 20 years ago iherb used to be a good company based in the United States. Now it is more like a scam company. do not order from this company. Vitacost.com is much better, they have a phone contact number, and will respond quickly and replace anything that you did not receive correctly. It will be a miracle if I ever received what I ordered. what a waste of a day!