Unlike every other supplement company herb don't let you pay the duty at checkout. Instead they mention that there may be some duty to pay. I place awn order for £130 and 2 days later I am told that the extra duty to pay will be £37. I instantly requested that the order be canceled with DHL whilst the order was still in the USA. Iherb assured me they were in contact with DHL and would request the cancelation. I emailed them every day and they simps,y told me they were waiting for a response and would not make another enquiry. During this time the order made it all the way through different states of the USA and then across the Atlantic to my front door in the UK. So they hadn't made any attempt to stop the Parcel. When I refused the delivery from DHL the guy told me that he gets this a lot from herb deliveries all the time! Then I am told on iherb chat support that there will be no charge to return to sender, but the next day I am told that the return costs will be $70!! SO again instantly I requested the parcel be re-delivered whilst it was still in my town. Again days go by withy me emailing them asking where the parcel is and they say they will try and contact DHL. But once again the parcel makes it all the way back to the USA and now its too late and I am eft with no sups and a bill of $70. It seems they are quite happy for many deliveries to get refused and simply collect the money from their customers. A complete disgrace of a company who could easily implement a PAY DUTY NOW option like all other sups companies. There a re many other sups companies online that do this so avoid avoid avoid herb.