A friend uses iHerb regularly and loves the service, has never had a problem. Based on her experience, I opened an account and placed an order. I received confirmation. Two weeks later, no delivery! I went into my account but could find no evidence of what had happened. Engaged with "chat" and learned that my order had been cancelled with NO NOTIFICATION! The chat representative could not tell me why this had happened, but said he would follow up in email. That never happened. A couple of months later, I decided to try again. Once again, I got as far as the confirmation of order. Then I receive an email telling me I need to call my bank to get a "verification code on the transaction." I have never had an online company require me to call my bank and get a verification code. No one in either chat or email could explain to me why I needed this. I called my bank, who informed me that NOOOOOO, they NEVER give out verification/authorization numbers to a customer - only directly to the merchant, and I would have to arrange a conference call between the bank, iHerb, and me. But here's the catch - iHerb doesn't have a phone number! LOL! That's right, you can't reach an iHerb rep by phone. I emailed iHerb multiple times and requested a phone number, a phone call from them to my number, or at least, a consistent representative via email - nope, nothing doing. I kept getting emails from different reps but no one would address my problem or my request. The toll free number found online has a recording that says iHerb no longer provides phone customer service. Good luck with business - you lost mine and I will make sure that I tell EVERYONE. iHerb cost me about 6 hours of wasted time. They can send me a free box of products and a personal phone call apology and I might consider giving them a second chance.