Rubbish Company. I have been buying the same products from American for some time and have never once been charged customs duties. I ordered from iHerb for the first time due to stock shortages elsewhere and when the parcel turned up I was faced with customs duties worth nearly 50% of the order value – despite nothing being said about this possibility at the time of ordering. I wished to return the parcel because of this and contacted iHerb. They told me I had better keep the parcel as I would lose over 80% -if not ALL of the order value, due to admin fees etc if I returned it. They didn’t offer any other help or help reduce the custom costs –just kept sending the same threat. I would strongly recommend NOT buying from this Company. By the way the Carrier DHS were very good and did everything to help me – unlike iHerb!