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Olesia Bian
My experience with the products they sell is perfect, BUT experience with HIW THEY DEAL WITH CLIENTS is THE WORST, I recently face!! After I made my first order and got a box, I realized that one of the items, I had ordered and paid is missing in a box, I contacted the company, I got stupid apologizing in a style "bla bla bla" no any explanation why that happened. They offered mi refund of money. I accepted. The mistake could happen, OK. I ordered the same item again, and add other items, not to pay the shipping just for 1 thing. I got the box. All items were inside it, except the main one, the one that was the reason for all that order!! I contact the company again. Again the same stupid apologizing without explanation. I had a feeling that I'm typing with a robot! Last time when I had the item missing in my box, I have got the same answer, like that time! I didn't get any answer to my special questions! My anger grew after they send me the approval of a money refund where they count $32.00-$2.00=$28.80!!! What is that mathematics? Do they really think that all are nuts? For my question about that,I had no reply at all. I was trying to contact clients support several times, with no answer. I don't consider that as a mistake anymore, but as insolent and inappropriate dealing with the client! That was my first experience with your company, and sure it is the last one!
5 years ago
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Iherb has a 2.8 average rating from 361 reviews

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